StatPoint is committed to ensuring
customer satisfaction. If you are having difficulties
with any aspect of STATGRAPHICS, please let us know. We
also encourage you to send us any ideas for future
enhancements. Many of the current features are
attributable to suggestions sent to us in the past.
Frequently Asked
Questions
Before contacting us directly, please
consult the following
Frequently
Asked Questions. This is often the quickest way to
find the information you need.
How To
Guides
As part of our goal of helping users get
the most out of STATGRAPHICS Centurion, we have begun
creating a series of How To guides. Authored by
Dr. Neil W. Polhemus,
each of these guides will cover a different topic and will
concentrate on analyzing the type of data that users need to
deal with in practice. Since almost any stat package can
handle data that satisfy all of the textbook assumptions,
these guides will look at more difficult cases where the
features offered by STATGRAPHICS Centurion are particularly
important. For access
to the how to guides, check out the
Documents page.
Contact Us
You may contact us via:
E-mail at
support@statgraphics.com. E-mail support is
available for all users of the current version
of STATGRAPHICS and for users of the previous
version during the first 12 months after a new
version is released.
Telephone 1-800-232-7828 or
1-540-428-0084. Telephone support is available
for all users during the first 90 days after
purchasing the program or at any time if a
maintenance agreement has been purchased.
Please be prepared to provide us
with the following information:
1. The nature of the problem
and the statistical procedure you are using, if
any.
2. Step-by-step instructions
on how to recreate the problem.
3. Any data files and/or
StatFolios that can help us resolve the issue.
